Lead Ombudsman - Investments & Advice
Australian Financial Complaints Authority
Natalie began her career at Clayton Utz, where she completed her articles and became a solicitor focusing on insurance and litigation. She then worked with the Australian Securities and Investments Commission (ASIC) focusing on regulatory policy and markets. In 2005, Natalie moved into industry, where she operated as the General Counsel and Company Secretary for AIA Australia. As a member of the executive committee, she was responsible for all litigation, disputes and complaints resolution. Natalie’s time at AIA Australia also spanned roles managing operations, pricing, distributor relationships and product. She later became CEO of AIA New Zealand. Prior to joining AFCA, Natalie was the Chief of Customer Operations for MLC Life Insurance.