Group Chief Customer Officer

Conny Kalcher joined Zurich in July 2019 as Group Chief Customer Officer after a career spent identifying how best to put customers at the heart of a successful business. In her current role at Zurich she heads the newly created Customer Office, with responsibility for leading customer loyalty and advocacy within Zurich’s global brand and marketing teams. Her extensive experience includes prior executive positions at LEGO Group, one of the world’s best-known brands. After joining LEGO in 1985 as a business manager, in 1997 she created the company’s first computer game. While at LEGO, her responsibilities included global leadership of the company’s brand, building new business areas, responsibility for the corporate HR and communication portfolio, as well as serving as vice president for marketing and consumer experiences. After leaving the LEGO Group in 2018 she became a partner at Mindfolio, an analytics and innovation consultancy based in London and Chicago, where she remains as a member of the advisory board.